Customer Service & Policies
At Fara Feather, we believe in transparency, reliability, and support that goes the distance. Below you'll find details about our policies on refunds, shipping, warranties, and privacy. If you have any questions or need help, don’t hesitate to reach out through the contact form at the bottom of this page.
FARA Warranty Policy
At FARA, we design with purpose—each bag a companion for your journey, each stitch a mark of intent. Inspired by the feather, a symbol of resilience and direction, our products are built to move with you—through city streets, among the clouds, and everyday moments in between. And just like the feather, they’re made to endure.
Our Promise
We stand behind the quality of our gear. FARA products are covered by a Limited Lifetime Warranty that protects against manufacturing defects in materials and workmanship for the practical life of the product.
If your FARA gear fails due to a defect—we’ll repair or replace it, free of charge. It’s that simple.
What’s Covered
- Defects in materials (zippers, buckles, fabric, stitching)
- Defects in workmanship
- Failures occurring under normal, intended use
This warranty applies to all original FARA products purchased through our website, authorized retailers.
What’s Not Covered
- Wear and tear from the natural course of travel (scuffs, stains, scratches)
- Damage caused by misuse, accidents, or unauthorized alterations
- Cosmetic damage that doesn’t affect functionality
- Loss, theft, or exposure to extreme conditions beyond intended use
Travel Tested. Feather Backed.
We know life on the move isn’t always smooth. That’s why we stock extra parts and fabric, and why we maintain an in-house design lab in Bozeman, Montana—ready to handle repairs, replacements, or guidance should your gear ever need attention.
If your bag has seen better days from hard-earned mileage, we’ll work with you to find the best solution—whether that’s a repair, replacement, or simply advice on how to keep flying forward.
How to Submit a Warranty Claim
- Email us at support@farafeather.com with:
- Your order number or proof of purchase
- A description of the issue
- Clear photos of the product and the affected area
- Our team will review your request and respond within 3–5 business days with next steps.
One Bag. A Lifetime of Journeys.
At FARA, we don’t believe in throwaway gear. We believe in lasting craftsmanship that supports you wherever you’re headed. Our warranty is more than a policy—it’s a commitment to the path you’re on and the stories you’ll collect along the way.
Fly forward.