We process orders within 1–3 business days and ship via trusted carriers. Delivery times vary by region, and you’ll receive tracking updates once your order ships.
DO YOU OFFER FREE SHIPPING?
Yes, free shipping is available on qualifying orders (e.g., over a certain threshold). Exact details are shown at checkout.
CAN I TRACK MY SHIPMENT?
Yes, once your order ships, we’ll send you tracking information via email so you can monitor delivery in real time.
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of purchase if the item is new, unused, and in original packaging with all tags attached. Refunds will be issued to your original payment method once the item is received and inspected.
CAN I EXCHANGE AN ITEM?
Yes, exchanges for a different size or color are available. If the exact exchange isn’t possible, store credit can be issued to place a new order.
HOW DO I START A RETURN?
Initiate a return through your account or contact our support team at support@farafeather.com for a return label and instructions.
Warranty & Product Support
DO FARA PRODUCTS HAVE A WARRANTY?
Yes, we stand behind our products. FARA offers a warranty against manufacturing defects in materials and workmanship. If your gear breaks under normal use, we’ll repair or replace it.
WHAT DOES THE WARRANTY NOT COVER?
Normal wear and tear, cosmetic damage, misuse, or accidental damage are not covered under warranty.
HOW DO I SUBMIT A WARRANTY CLAIM?
Contact our support team with your order info and photos of the issue. We’ll guide you through the claim process.
12l & 16L Messenger
HOW DOES THE MODULAR ATTACHMENT SYSTEM WORK?
The RĀVEN Messenger and VALR Sling connect using a secure aluminum button system, creating a unified carry setup that’s stable, adaptable, and easy to transition between solo and paired use.
HOW DO I CHOOSE THE RIGHT SIZE BAG?
Check the product page for specific dimensions and suggested use cases (e.g., daily carry vs. travel). If you’re between sizes and want versatility, consider the larger option for more packing space.
WHAT SIZE RĀVEN MESSENGER SHOULD I GET?
It depends on both your carry needs, and your body size.
If you carry a lot of camera gear, travel internationally frequently or are a large person, get the 16L.
If you are small (under 5’8”) use it for light commuting and around town, consider the 12L.
WILL THE SLING FIT UNDER AN AIRPLANE SEAT?
Most sizes are designed to fit under standard airline seats as a personal item, but we recommend checking specific airline size restrictions before travel.
HOW LONG IS THE SHOULDER STRAP THAT COMES WITH THE 12L AND 16 L BAG. AND HOW LONG IS THE EXTRA-LONG SHOULDER STRAP SOLD SEPARATELY?
The max length of the strap and webbing is 39.5”. The XL strap replaces the webbing portion and adds 10” of adjustment, XL strap will adjust to 49.5”
HOW SHOULD I CLEAN MY BAG?
Spot clean with mild soap and water. Avoid machine washing or submerging in water. Premium materials like carbonate-coated nylon are durable but best maintained with gentle care.
ARE THE MATERIALS WEATHERPROOF?
Yes - weatherproof materials and closures help keep your essentials dry in light rain and daily conditions. For prolonged exposure to heavy rain, we recommend additional protective measures.
WHAT ARE THE LAPTOP DIMENSIONS OF THE 12L AND 16L RĀVEN MESSENGER?
The RĀVEN Messenger laptop pocket is 16” wide by 11.75” tall (41cm x 30cm).
WHAT ARE THE DIMENSIONS OF THE TABLET POCKET IN THE 12L AND 16L RĀVEN MESSENGER?
The RAVEN Messenger comes with both a Laptop and Tablet pocket, the Tablet pocket is 12” wide by 10” tall (30cm x 25.5cm).
WHAT SIZE WATER BOTTLE WILL FIT INSIDE EACH BAG?
16L RĀVEN: 36oz YETI Chug Bottle (11.5” ) vertical position
12L RĀVEN: 26oz YETI Chug Bottle (11” ) vertical position
4L VALR: 36oz YETI Chug Bottle (11.5” ) horizontal position
3L VALR: 26oz YETI Chug Bottle (11.5” ) horizontal position
3L & 4L Sling
HOW DOES THE MODULAR ATTACHMENT SYSTEM WORK?
The RĀVEN Messenger and VALR Sling connect using a secure aluminum button system, creating a unified carry setup that’s stable, adaptable, and easy to transition between solo and paired use.
WILL MY DSLR FIT IN THE VALR 4L SLING?
Most likely no, unless the lens is very short.
WILL THE SLING FIT UNDER AN AIRPLANE SEAT?
Most sizes are designed to fit under standard airline seats as a personal item, but we recommend checking specific airline size restrictions before travel.
WHAT SIZE VALR SLING SHOULD I GET?
The 3L sling is best used as a “pocket extender”, Its best at festivals, markets, and daily use that doesn’t require a lot of gear. The 4L is best if you carry a camera like a mirrorless Lecica or Sony.
CAN THE SLING BE USED STANDALONE?
Yes - you can wear the Sling independently for minimalist carry, or attach it to the Messenger for increased capacity and layered organization.
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