FAQ

We process orders within 1–3 business days and ship via trusted carriers. Delivery times vary by region, and you’ll receive tracking updates once your order ships.

Yes, free shipping is available on qualifying orders (e.g., over a certain threshold). Exact details are shown at checkout.

Yes, once your order ships, we’ll send you tracking information via email so you can monitor delivery in real time.

We accept returns within 30 days of purchase if the item is new, unused, and in original packaging with all tags attached. Refunds will be issued to your original payment method once the item is received and inspected.

Yes, exchanges for a different size or color are available. If the exact exchange isn’t possible, store credit can be issued to place a new order.

Initiate a return through your account or contact our support team for a return label and instructions.

Yes, we stand behind our products. FARA offers a warranty against manufacturing defects in materials and workmanship. If your gear breaks under normal use, we’ll repair or replace it.

Normal wear and tear, cosmetic damage, misuse, or accidental damage are not covered under warranty.

Contact our support team with your order info and photos of the issue. We’ll guide you through the claim process.

The RĀVEN Messenger and VALR Sling connect using a secure aluminum button system, creating a unified carry setup that’s stable, adaptable, and easy to transition between solo and paired use.

Check the product page for specific dimensions and suggested use cases (e.g., daily carry vs. travel). If you’re between sizes and want versatility, consider the larger option for more packing space.

It depends on both your carry needs, and your body size.
If you carry a lot of camera gear, travel internationally frequently or are a large person, get the 16L.
If you are small (under 5’8”) use it for light commuting and around town, consider the 12L.

Most sizes are designed to fit under standard airline seats as a personal item, but we recommend checking specific airline size restrictions before travel.

The max length of the strap and webbing is 39.5”. The XL strap replaces the webbing portion and adds 10” of adjustment, XL strap will adjust to 49.5”

Spot clean with mild soap and water. Avoid machine washing or submerging in water. Premium materials like carbonate-coated nylon are durable but best maintained with gentle care.

Yes - weatherproof materials and closures help keep your essentials dry in light rain and daily conditions. For prolonged exposure to heavy rain, we recommend additional protective measures.

The RĀVEN Messenger laptop pocket is 16” wide by 11.75” tall (41cm x 30cm).

The RAVEN Messenger comes with both a Laptop and Tablet pocket, the Tablet pocket is 12” wide by 10” tall (30cm x 25.5cm).

16L RĀVEN: 36oz YETI Chug Bottle (11.5” ) vertical position
12L RĀVEN: 26oz YETI Chug Bottle (11” ) vertical position
4L VALR: 36oz YETI Chug Bottle (11.5” ) horizontal position
3L VALR: 26oz YETI Chug Bottle (11.5” ) horizontal position

The RĀVEN Messenger and VALR Sling connect using a secure aluminum button system, creating a unified carry setup that’s stable, adaptable, and easy to transition between solo and paired use.

Most likely no, unless the lens is very short.

Most sizes are designed to fit under standard airline seats as a personal item, but we recommend checking specific airline size restrictions before travel.

The 3L sling is best used as a “pocket extender”, Its best at festivals, markets, and daily use that doesn’t require a lot of gear. The 4L is best if you carry a camera like a mirrorless Lecica or Sony.

Yes - you can wear the Sling independently for minimalist carry, or attach it to the Messenger for increased capacity and layered organization.